Privacy Policy

Effective Date: January 2025
Company: Starlite Home Improvements Ltd

At Starlite Home Improvements Ltd, your privacy is of utmost importance to us. This policy outlines how we collect, use, store, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What Information We Collect

We may collect the following types of personal data:

  • Name

  • Address

  • Contact information (phone number, email)

  • Details about your property (where relevant to our services)

  • Feedback and testimonials

2. How We Use Your Information

We collect and use personal data to:

  • Provide quotations and perform installations

  • Communicate regarding your project

  • Respond to enquiries and requests

  • Maintain records for warranty and compliance

  • Improve our products and customer service

We do not sell or share your data with third parties unless legally required or necessary for completing a service you’ve requested (e.g., certification, guarantees).

3. Legal Basis for Processing

Our processing is based on:

  • Contractual necessity

  • Consent (for marketing)

  • Legal obligation (e.g. certification)

  • Legitimate interest

4. Data Storage & Security

Your information is stored securely and access is restricted to authorised staff only. We take appropriate technical and organisational measures to safeguard your data.

5. Your Rights

Under UK GDPR, you have the right to:

  • Access your data

  • Request correction or deletion

  • Object to processing

  • Withdraw consent for marketing

To exercise any of these rights, contact us using the details below.

6. Retention

We retain personal data only for as long as necessary to fulfil the purposes it was collected for, including legal, accounting, or warranty obligations.

7. Cookies

We use cookies to improve website functionality and analyse traffic. By using our site, you agree to the use of cookies as outlined in our Cookie Policy.

8. Cookie Policy

Cookies are small files stored on your device to enhance your browsing experience. We use cookies to:

  • Remember user preferences

  • Understand how visitors interact with our website

  • Support embedded features such as maps or videos

  • Enable advertising or analytics tools (e.g., Google Analytics or Facebook Pixel)

You can manage or delete cookies through your browser settings at any time. Disabling cookies may affect your experience or functionality of certain site features.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

10. Contact Us

If you have any questions or requests related to your personal data, please contact:Starlite Home Improvements Ltd
F11 Wises Oast Business Centre
info@starlitehomeimprovements.co.uk
01795 720 490